Questions
We are happy to respond to your questions. If your query is not answered below then feel free to contact us and we'll do our best to resolve it.
Services
What kind of services do you provide?
We supply stock images, commissioned work and a selection of prints via our gallery. If you are looking for stock, then see our section on Alamy and for commissions, please contact us.
What sort of photography do you undertake?
We will consider any requests for images and our area of expertise is landscape, macro and abstract. We have a studio and can produce images of jewellery, products shots, etc. Contact us to find out more.
What facilities do you have?
We have a studio for detail work as well as colour managed printing and image processing / touch-up facilities. We have a broad range of experience and equipment, allowing us to undertake many different types of projects. Contact us to find out more.
Sales
How can I buy one of your images?
Our images are for sale direct and they can be found at a selection of galleries.
Where are your stock images?
Our stock images are handled by Alamy.
I manage a gallery and would like to sell your images. Do you supply to galleries?
We are delighted to sell our images through galleries. Please contacts us to find out more.
Do you sell prints and stock images outside of the United Kingdom?
We can currently supply prints to the UK, the USA and Canada via the gallery and online shop. This list will be extended in the future. Meanwhile, feel free to contact us if you want prints supplied to another part of the world. It's likely we will be able to fulfil your requirements. Stock images are handled through Alamy and can be supplied world-wide.
Can you provide images in sizes and formats other than those listed in the gallery?
We can provide images in a wide range of sizes, from small to large. We can also supply them on a broad range of mounts, in various frames and on different materials. If you have a special requirement, please feel free to contact us.
Can you give me more information on how the shop's checkout process works?
The shop works in a standard on-line way and you can find out more information about it on this page.
What are your terms and conditions regarding the sale of prints?
When purchasing prints you need to agree to our full terms and conditions, including the section on sales. Click here to see them.
Why do you use PayPal for your payment service?
We use PayPal as they provide a highly secure and easy method of payment. The service keeps your banking information hidden and this protect our customers, as well as us. PayPal is straightforward to use and is accepted at thousands of other sites around the Web for easy, secure payment.
Why do you require 'confirmed addresses' with PayPal?
The reason for 'confirmed addresses' is to provide an additional layer of protection to you and ourselves from payment irregularities. The use of 'confirmed addresses' ensures that the owner of the payment source is being sent the items and not a 3rd party.
What if I don't want to or cannot use PayPal with confirmed addresses?
If you do not wish to or unable to use PayPal with our limitations, then we are happy to offer alternative methods. However, our current on-line system cannot do this and you will need to contact us.
Why can't I use an eCheck, bank transfer, giropay with PayPal or another payment service such as Google Checkout?
These services are not offered due to limitations in our payment system. We hope to extend the system in the future to include eChecks, giropay, bank transfers and Google Checkout but no date for such improvements has yet been set. If you wish to pay by another means please contact us.
General
Where are you located?
Near Derby, in the UK. Please see the "about" section for more information.
What are the terms and conditions for you site?
The terms and conditions for use of the site, sales, etc are listed on this page.
What is your privacy policy?
Our privacy policy is listed in within the site's terms and conditions, it can be seen here.